Shipping policy

Overview

At Alma Vitale, we do our best to process and deliver your order as quickly and securely as possible. We work with established international logistics partners to make sure your package is handled with care from the moment it leaves our fulfillment center. Please review the shipping terms below.

Shipping & Tracking

Alma Vitale offers free standard shipping worldwide. Estimated delivery times vary depending on the destination country.

Once your order has been shipped, you will receive an email with your tracking number and a link to follow your package. Tracking information confirms that your order has been handed over to the carrier and is on its way to you.

Processing Time

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During promotional periods or holidays, processing may take slightly longer.

Estimated Delivery Times

The following estimates apply to standard shipping and start from the shipping date (not the order date):

Destination	Estimated Delivery Time
United States	7–15 business days
United Kingdom	7–14 business days
Germany, France, Netherlands, Belgium & most of Europe	7–15 business days
Canada	10–20 business days
Australia & New Zealand	8–16 business days
Rest of the world	10–20 business days

These estimates are averages, not guarantees. Local postal services, customs procedures and peak seasons can occasionally cause delays beyond our control.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at support@almavitale.com within 12 hours of placing it. After this window, or once your order has entered processing or shipping, we can no longer guarantee that changes or cancellations are possible. If your order has already shipped, you can still use our return policy after delivery. This does not limit any statutory cancellation rights that may apply in your country (see our Return & Refund Policy).

Customs, Duties & Taxes

Depending on your country, imported goods may be subject to import duties, taxes or handling fees charged by local authorities. Where such charges apply, they are determined by your local customs authority and are the responsibility of the customer. We recommend checking your country's import rules if you are unsure.

Fraud warning: official notifications about your shipment are sent only via our website and the official tracking system of the carrier. Payment requests received by SMS or email from unknown senders are scams — please do not share personal data or follow suspicious links.

Lost or Delayed Packages

If your order has not arrived within 30 calendar days of the shipping date, please contact us at support@almavitale.com. We will open an investigation with the carrier and offer you an appropriate solution (reshipment or refund).

Incorrect Address

You are responsible for providing a complete and correct shipping address. If you notice a mistake, contact us immediately at support@almavitale.com — if the order has not yet shipped, we will correct it. If a package cannot be delivered because of an incorrect or incomplete address, we will contact you to find a suitable solution (redelivery or refund).