Refund policy

Overview

At Alma Vitale, we want you to feel completely happy with your purchase. If your order is not quite right — whether it is the fit, the color, or simply not what you expected — we are here to help.

You can return your order within 30 days of delivery, as long as the item is unused, undamaged and returned in its original condition.

Eligibility

To be eligible for a return, items must be unused, unworn, undamaged, complete with all accessories, and returned in their original packaging. Belts must not be altered, cut, adjusted or modified in any way.

Items that show signs of wear, have been cut, altered, damaged or are incomplete may be refused, except where the condition results from a defect or from normal examination of the product (as you would do in a store).

How to Start a Return

To begin a return, please contact us at support@almavitale.com with your order number and the item(s) you wish to return. Once your request has been reviewed, we will send you the return instructions, including the return form and the address of the designated return facility for your region.

Please include the return form inside your package and do not ship any item before receiving our instructions — returns sent to an unauthorized address may take significantly longer to process or may not reach us.

Return Shipping

Since we offer free shipping on all orders, return shipping costs are the responsibility of the customer, unless the return is due to an error on our side — such as a wrong or defective item — or unless otherwise required by applicable law.

We recommend using a trackable shipping method. Alma Vitale is not responsible for return packages that are lost, delayed or damaged in transit when no tracking is available.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us promptly at support@almavitale.com with clear photos. In these cases we will cover the return costs and offer you a free replacement or a full refund.

Inspection & Refunds

Once your return has been received, our team will inspect the item to make sure it meets the return conditions. After approval, you will receive a confirmation email and your refund will be processed within 5–7 business days to your original payment method. Your bank or payment provider may need additional time to make the amount visible in your account.

Exchanges

We currently do not offer direct item-for-item exchanges. If you would like a different size, color or style, simply return your original order and place a new one.

Return Refusals

Alma Vitale reserves the right to refuse returns that do not meet this policy — including items that are used, damaged, incomplete, altered, outside the return window, or sent to an unauthorized address — except where your statutory rights provide otherwise. If a return is refused, the item may be sent back to the original sender at the customer's expense.

Statutory Withdrawal Right — EU & UK Customers

If you are a consumer residing in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, send us an unambiguous statement (e.g. by email to support@almavitale.com) within the withdrawal period, or use the withdrawal function available on our website where applicable. We will confirm receipt of your withdrawal without delay.

In the event of a valid withdrawal, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard option we offer), within 14 days of receiving your withdrawal notice. We may withhold the reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Our voluntary 30-day return policy applies in addition to — and does not limit — this statutory right.

Legal Rights

This Return & Refund Policy does not limit any mandatory consumer rights you may have under the laws of your country of residence. If a statutory right of withdrawal, cancellation, refund, repair, replacement or other remedy applies where you live, we will comply with that right to the extent required by law.